Support Center · Marion, MA
How can we help?
Answers to common questions, plus a few different ways to reach a real person.
Quick help
Where would you like
to start?
General questions
Common questions about our services, domains, hosting, and account.
Technical support
Issues with your website, hosting, or domain — we'll dig in.
Contact us
Reach out directly for personalized help — we respond within one business day.
Send secure message
Share sensitive info like passwords, API keys, or card details — encrypted and one-time access.
FAQ
Common questions.
Answers to what we hear most often about domains, hosting, billing, and editing your site.
How do I add a new domain to my account? +
In your dashboard, click "Add New Domain", enter the domain, choose your settings, and we'll help you get it set up. You can also create a website for the domain during the same flow.
What happens when my domain renewal is due? +
We send renewal reminders 30, 14, and 7 days before expiration. If we manage your domain, we'll handle the renewal automatically. Otherwise, you'll renew through your registrar.
Can I transfer my existing domain to your management? +
Yes. Contact our support team and we'll walk you through the transfer — including updating nameservers and DNS settings.
How do I update my website content? +
Open your domain dashboard to update content, change templates, edit SEO settings, and more. Changes usually go live within a few minutes.
What payment methods do you accept? +
All major credit cards (Visa, MasterCard, American Express) through Stripe. Manage your payment methods anytime in your account settings.
Get in touch
Talk to a real human.
Three ways to reach us. We respond within one business day, usually faster.