FAQ · Common questions

Frequently asked
questions.

Quick answers to questions we hear most often about our process, pricing, hosting, and what working with us is like.

facebook

Facebook Integration Setup & FAQ

Complete guide to setting up Facebook integration for your website, including troubleshooting common issues and step-by-step instructions.
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Troubleshooting

How do I share my screen with Sippican Digital for remote support?

Learn how to quickly install TeamViewer and share your screen with Sippican Digital for secure remote technical support. Simple 3-step process, no account required.

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General

Invite a delegate to access my GoDaddy account

You can invite a delegate (like your web designer or developer) to access the GoDaddy products in your account. Delegates can open and use your products, but they can't view or change account information like your payment methods and passwords.



 

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Website Management

Shopify - How To Remove Product Product

Managing your product catalog effectively includes knowing when and how to remove products. This guide covers everything from basic deletion to bulk removal via API, plus important considerations like SEO impact and data recovery options.

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Website Management

Shopify - Using Sippican Digital's Vacation Mode

Quickly enable vacation mode on your Shopify store using Sippican Digital's Shopify App to pause orders while you're away. This guide covers step-by-step activation, date formatting, customer experience, and troubleshooting tips to ensure your store displays the right message and automatically resumes when you return.

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Domain Setup

SquareSpace - Invite someone to contribute to your domain

Add contributors to manage your domain by going to your domains dashboard > select domain > Permissions > "Invite domain manager." Enter their name and email - they'll get an invitation to join using their existing Squarespace account or create one.

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General

How long does it take to build a website?

Most builds ship in 2–6 weeks. Landing pages can be live in 2.
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General

What's your process?

Brief → quote → build → launch. With you in the loop the whole way.
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General

Do you work with businesses outside Massachusetts?

Yes — we serve clients in MA, FL, and across the country.
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Billing & Payments

How much does a website cost?

$800 landing pages (with $200/yr hosting). Custom builds from $2,500 + separate hosting. Insurance $1,500 + $297/mo.
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Email Setup

How to Configure Your Email Client with Rackspace Mailbox

Step-by-step guide to configure popular email clients (Outlook, Apple Mail, Thunderbird, and mobile devices) with Rackspace hosted email accounts.
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Billing & Payments

Why is the $800 landing page so much cheaper than other agencies?

It's scoped: single-page deliverable + paired $200/year hosting commitment.
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Website Management

What's in the $200/year landing page hosting?

Managed hosting for our $800 landing page builds. SSL, daily backups, security updates.
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Website Management

Do you host custom Laravel applications?

Yes — fully-managed Laravel hosting, always quoted separately to your needs.
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Content Editing

Do I need technical knowledge to update my website?

No. Every site we ship comes with a friendly admin panel and training.
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General

Can you improve my existing website?

Yes — redesigns, performance fixes, mobile responsiveness, migrations.
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Domain Setup

Do you help with domain registration and email setup?

Yes — we handle domain registration, DNS, and pro email (Google Workspace / Microsoft 365).
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Domain Setup

What if I already have a domain or hosting somewhere else?

We can keep it, migrate it, or audit it. Your call.
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General

What platforms do you build on?

WordPress for simple sites, custom Laravel for everything else.
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Website Management

Do you offer ongoing support after launch?

Yes — 30-day warranty included, plus optional maintenance plans.
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SEO & Analytics

Can you help my business rank on Google?

Yes — every site we build includes on-page SEO out of the box.
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Security

What about security? What if my site gets hacked?

Daily backups, security patches, WAF protection. If something happens, we restore + patch.
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Still have questions? Send us a message and we'll respond within one business day.

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